Cashwin casino is committed to safeguarding and protecting all personal information supplied by users throughout their registration and ongoing utilization of our platform. This includes but is not limited to: names, residential addresses, contact numbers, postal codes, and other identifying information. We collect personal data to maintain security standards, facilitate necessary communications, and enable comprehensive game account management. All user information remains strictly confidential and will not be disclosed to unauthorized third parties.

Certain personal information elements, including identification data, are essential for establishing binding contractual agreements with our company, enabling gaming participation, and processing financial transactions for services available through our platform.

Through your access, registration, or authentication on our platform and subsequent provision of personal information, you expressly acknowledge and authorize CashWin Ireland official website to collect, process, and utilize your personal data for the objectives outlined within this Privacy Policy. Should you disagree with any aspect of our Privacy Policy, please refrain from submitting personal information or utilizing our platform services.

Declining or revoking consent, or choosing not to supply required personal information, may prevent us from delivering services available through our platform. Consent withdrawal can be executed at any time by submitting a request to [email protected] or through account deletion. Please note that we may continue processing your personal information based on legitimate interests or contractual obligations.

Platform usage constitutes agreement with our Terms and Conditions. Please ensure you review and accept our Terms and Conditions prior to service utilization.

Personal Information Collection

The categories of personal information and data we collect and process include:

• Information and documentation supplied during account registration (including full name, email address, telephone number, home address, and birth date) and throughout KYC and due diligence procedures
• Data regarding your participation in games offered through our platform
• Records of financial transactions conducted through our platform or services
• Platform visit information, including but not limited to traffic analytics, geographical data, server logs, and additional communication metadata
• Documentation of all communications with our organization, whether through the platform, live chat functionality, email, or alternative communication methods
• Responses provided through customer surveys or participation in market research initiatives
• Any additional information submitted through our platform or electronic communication

We maintain the right to document all telephone conversations, digital communications, and transaction records executed through our platform.

Personal Information Usage

We utilize collected personal information for various business objectives based on different legal processing foundations.

Your personal information may be collected and processed for:

• Platform registration, user account establishment, profile creation, and enabling platform access and service utilization
• Facilitating participation in games available through our platform
• Payment transaction processing
• Customer support provision, account information delivery, and request response handling
• Service enhancement through analysis of log data and usage patterns to identify network behaviors, trends, and potential technical issues
• Supplementary service provision
• Prevention, identification, and investigation of fraudulent activities, security violations, and potentially prohibited or illegal conduct, including enforcement of applicable laws and our Terms and Conditions
• Risk evaluation activities, including anti-money laundering compliance and player protection requirements as mandated by applicable EU or regional legislation
• Execution of operational requirements necessary for the aforementioned purposes

We may utilize your personal data to communicate platform modifications, new service availability, and promotional opportunities that may interest you. Should you prefer not to receive such marketing communications, you may opt out by following the unsubscribe instructions provided within those messages.

We may utilize and display your username, partial email address, first name, last name initial, and geographic region for promotional activities. Consent withdrawal for this usage can be submitted to [email protected].

Personal Information Sharing

Your personal information may be shared under specific circumstances with:

• Regulatory authorities and law enforcement agencies when legally required or for compliance purposes
• Service providers and business partners essential for platform operation and service delivery
• Professional advisors including legal counsel, auditors, and compliance consultants
• Potential business acquirers or merger partners during corporate transactions

All third parties receiving personal information are contractually obligated to maintain data confidentiality and implement appropriate security measures.

Anti-Money Laundering (AML) Compliance

1. AML Monitoring and Detection

1.1. CashWin Ireland maintains comprehensive monitoring systems to identify potential money laundering activities. Warning indicators include:

• Irregular deposit and withdrawal behaviors (volume and frequency patterns)
• Payment card data reliability concerns
• Customer identity verification complications and potential identity fraud
• Connected accounts or multiple account operations

1.2. All suspected money laundering activities must be escalated to the Money Laundering Reporting Officer (MLRO) or management team. However, such suspicions must not be communicated to the customer, and subsequent actions require appropriate authorization.

1.3. CashWin casino operates without cash transactions, thereby eliminating risks related to counterfeit currency and cash-based money laundering schemes.

1.4. Our systems maintain comprehensive transaction records for all accounts. These historical records undergo systematic and continuous fraud detection analysis. Unusual gaming or winning patterns trigger cross-referencing with communication histories to prevent staff collusion or illicit activities.

1.5. The Company maintains a registry of customers identified as high-risk or politically exposed persons. These accounts receive enhanced monitoring and increased scrutiny frequency.

1.6. We implement comprehensive monitoring protocols across our gaming operations, covering equipment, personnel, communications, and financial transactions. Multiple security and safety measures are deployed across these areas, including staff education programs, communication recording technologies, and client interaction documentation.

2. Customer AML Obligations and Transaction Fraud Prevention

2.1. In exchange for service access rights, you guarantee, covenant, and confirm:

• You have reached minimum age of 18 years or the legal gambling age within your jurisdiction
• You maintain legitimate ownership of all account funds. All information supplied to CashWin during registration or subsequently, including payment transaction details, is truthful, valid, accurate, and complete, matching the identification on payment cards or financial accounts used for deposits or withdrawals

2.2. Your acceptance of our Terms and Conditions authorizes us to conduct periodic verification procedures (at our discretion) or examinations required by third parties (including regulatory bodies) to validate your identity and contact information ("Verification").

Under specific circumstances, we may contact you directly requesting additional information to complete verification procedures. Failure to provide requested information may result in account suspension pending information receipt or permanent account closure. Additionally, identification documentation is required upon reaching cumulative deposits or withdrawals of €500 (five hundred euros) or equivalent, and when fraudulent activity is suspected. Acceptable verification documentation includes:

• Valid, legible copy of passport, national identity card, or driving license
• Recent utility statement (gas, telephone, insurance) dated within 2 months confirming current residential address: documented information (name, address, issue date) must correspond with registered player details
• Payment verification documentation relevant to deposit method (credit card copy, e-wallet screenshot, or recent bank statement). Scanned copies alone are insufficient for verification
• Supplementary verification may be required, including but not limited to e-wallet funding proof, selfie photographs with identity documents, and wealth verification documentation

2.4. Withdrawal capabilities may be restricted during verification procedures.

2.5. Provision of false, inaccurate, deceptive, or incomplete information constitutes contract breach. We reserve the right to immediately terminate accounts and deny service access, along with additional measures at our discretion.

3. Restricted Territories

3.1. Account creation and fund deposits are prohibited for individuals located or residing in: Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bonaire (Sint Eustatius and Saba), Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Democratic Republic of Korea), Cook Islands, Costa Rica, Ivory Coast, Croatia, Cuba, Curacao, Cyprus, Czechia, Democratic People's Republic of Korea, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island, Holy See (State of the Vatican), Honduras, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kosovo, Kuwait, Kyrgyzstan, Laos People's Democratic Republic, Latvia, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Puerto Rico, Reunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Saint Thomas and Prince, Senegal, Seychelles, Sierra Leone, Singapore, Saint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, State of Palestine, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, East Timor, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Tuvalu, US Virgin Islands, Uganda, Ukraine, United Kingdom, United States Minor Outlying Islands, United States of America (and its dependencies), Uzbekistan, Vanuatu, Venezuela, Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Antarctica, Macedonia, Moldova, Mongolia, Kenya, Kiribati, Lebanon.

Know Your Customer (KYC) Policy

1. Customer Due Diligence Standards

International regulatory frameworks for preventing illicit activities mandate customer due diligence ("CDD") implementation. In accordance with CDD requirements, CashWin Ireland official website has established proprietary verification protocols aligned with anti-money laundering and Know Your Customer regulatory standards.

2. Identity Authentication Procedures

2.1. CashWin's identity authentication protocol requires users to submit reliable documentation, data, or information (including national identification, international passports, bank statements). CashWin reserves the authority to collect user identification data for AML/KYC policy compliance. Account verification may require documentation submission (identification, payment systems, utility statements) in English language. When English documentation is unavailable, CashWin reserves the right to require video verification demonstrating document authenticity.

2.2. CashWin casino implements measures to validate document and information authenticity provided by users. All legitimate verification methods for identity confirmation will be employed, and CashWin maintains the right to investigate users identified as high-risk or suspicious. Third-party verification services may be engaged for these assessments, or direct contact may be established for KYC documentation provision. Your agreement to these terms authorizes personal data transmission to third-party verifiers, who will maintain records of provided information.

2.3. CashWin reserves continuous identity verification rights, particularly when identification information changes or activity appears suspicious (atypical for specific users). Furthermore, CashWin maintains authority to request current documentation from users despite previous identity verification completion. Failure to provide requested information may result in account suspension pending information receipt or permanent closure. Identification requirements apply upon reaching €500 (five hundred euros) or equivalent in cumulative deposits or withdrawals, and when fraudulent activity is suspected. Casino administration reserves the right to conduct telephone verification when deemed necessary. Accounts remain unverified and winnings unprocessed until management communication occurs (utilizing registered account telephone number). Invalid or absent telephone numbers suggesting potential fraud authorize account termination and winnings confiscation. Accounts failing verification within 30 days face permanent closure and winnings forfeiture. These measures assist in fraud reduction and future negative practice prevention. Duplicate accounts with bonuses, identical identification, multiple accounts from single browsers, or similar playing patterns across accounts authorize account termination and winnings retention. Registration bonus utilization from IP addresses differing from registered countries authorizes account termination and winnings retention to prevent future negative practices. Suspected promotional abuse by customers or customer groups authorizes bonus and winnings voidance.

2.4. User identification data collection, storage, sharing, and protection strictly adheres to CashWin's Privacy Policy and applicable regulations.

2.5. Following successful identity verification, CashWin Ireland eliminates potential legal liability where services are utilized for illegal activity execution.

Data Retention and Security

Personal information is retained only as long as necessary for stated purposes or legal requirements. We implement industry-standard security measures including encryption, access controls, and regular security assessments to protect your data from unauthorized access, modification, or disclosure.

Your Rights

Under applicable data protection laws, you maintain rights to access, correct, delete, or restrict processing of your personal information. Exercise of these rights can be initiated by contacting [email protected].

Contact Information

For privacy-related inquiries, AML/KYC questions, or to exercise your data protection rights, please contact our Data Protection Officer at [email protected].

Last Updated: September 20, 2025